Shipping Policy

1. Delivery Service

We aim to deliver your order to the address you provided during checkout.
Shipping Method：
International Express Service for all international deliveries
Standard delivery time: 7-15 business days worldwide

2. Delivery Times

Estimated Delivery：
Processing time: 1-2 business days
Shipping time: 7-15 business days
Total time: 8-17 business days from order placement
Please Note：
During peak periods (holidays, sales), delivery may take longer
Adverse weather conditions may cause delays
Customs clearance may extend delivery time

3. Shipping Costs

Shipping costs are calculated based on:
Destination country/region
Package weight and size
Shipping method selected
All shipping costs will be displayed at checkout before you complete your order.
Free Shipping：
We may offer free shipping promotions from time to time. Check our website for current offers.

4. Tracking Your Order

Once your order is shipped, you will receive:
Shipping confirmation email
Tracking number
Link to track your package
Order Status：
Processing: Your order is being prepared
Shipped: Your order is on the way
Out for Delivery: Your order will arrive today
Delivered: Your order has been delivered

5. Delivery Issues

Order Shows "Delivered" but Not Received

If your order status shows "delivered" but you haven't received it:
Check with neighbors or building management
Verify the delivery address on your order
Wait 24 hours (sometimes marked as delivered early)
Contact us at info@topformall.com

Delayed Delivery

If your order is delayed beyond the estimated delivery time:
Check tracking information for updates
Allow 2-3 extra days for potential delays
Contact us if delay exceeds 5 business days

Damaged or Lost Packages

If your package arrives damaged or is lost in transit:
Contact us immediately at info@topformall.com
Provide photos of damaged packaging (if applicable)
We will investigate and offer a replacement or refund

6. Shipping Restrictions

We Do NOT Ship To：

⚠️ Sanctioned Countries：
Iran
Russia
Cuba
North Korea
Syria
Crimea
Any other regions subject to U.S., E.U., or international sanctions

Additional Restrictions：

P.O. Boxes (some carriers may not deliver)
Military addresses (APO/FPO) - contact us first （APO/FPO）
Remote or restricted areas

7. Delivery Address

Your Responsibility：
Provide accurate and complete delivery address
Include apartment/unit number if applicable
Provide working phone number for delivery contact
Address Changes：
Contact us immediately if you need to change the address
Changes may not be possible after order is shipped
Address correction fees may apply
Incorrect Address：
If your package is returned due to an incorrect or incomplete address provided by you, you will be responsible for:
Return shipping costs
Re-shipping costs
Any additional fees incurred

8. Risk of Loss

When Risk Transfers to You：
Risk of loss and title for products pass to you upon delivery to the carrier (when the package is handed to the shipping company).
This Means：
Once shipped, we are not liable for loss or damage during transit
You should contact the carrier for shipping-related issues
We will assist in filing claims with carriers when appropriate
Exception：
If delivery is delayed due to your breach (incorrect address, refusal to accept delivery, etc.), risk passes at the date when delivery would have occurred.

9. Delivery Carriers

We work with trusted international carriers, including:
UPS
DHL
FedEx
Local postal services
Regional courier services
The carrier will be selected based on your location and shipping method chosen.

10. Signature Requirements

Standard Delivery：
Most orders do not require a signature
Packages may be left at your door if safe
Signature Required：
High-value orders (over $200) may require signature
You will be notified if signature is required
If no one is available, carrier will leave a notice

11. Order Packaging

All orders are carefully packaged to ensure safe delivery:
Products are wrapped in protective materials
Boxes are sealed and labeled clearly
Fragile items receive extra protection
Eco-Friendly Packaging：
We strive to use recyclable and eco-friendly packaging materials whenever possible.

12. Multiple Items

If you order multiple items:
Items may ship separately from different warehouses
You may receive multiple tracking numbers
Items may arrive on different days
You will be notified of each shipment separately.

13. Refused or Undeliverable Packages

If you refuse delivery or the package is undeliverable:
Package will be returned to us
You will be charged for return shipping
Refund will be issued minus shipping costs
Original shipping fee is non-refundable

14. Contact Us

For shipping inquiries or issues, please contact us:
Email: info@topformall.com
Subject Line: "Shipping Inquiry"
Response Time : Within 1-2 business days
Please Include：
Order number
Tracking number (if available)
Description of the issue