Return Policy

At topformall.com, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. Return Eligibility

✅ What Can Be Returned

You may return most items within 14 days of receiving your order if they meet ALL the following conditions:
Unused and unworn
In original condition with all tags attached
In original packaging
Include all accessories, manuals, and documentation
Not damaged or altered

❌ What Cannot Be Returned

The following items are NOT eligible for return:
Items returned after 14 days from delivery
Used, worn, or damaged items
Items without original tags or packaging
Personalized or customized items
Items marked as "Final Sale" or "Non-returnable"
Clearance or promotional items (unless defective)
Special Note:
Defective or damaged items received are eligible for return at any condition
We reserve the right to refuse returns that do not meet our policy requirements

2. Return Timeframe

Important Deadlines

Complete Return Timeline:
Day 1 - Delivery Date:
This is when you receive your order. The 14-day return window starts from this date.
Within 14 Days:
You must submit your return request within 14 days from the delivery date. After this period, returns will not be accepted (except for defective items).
1-2 Business Days:
After you submit your return request, we will review it and send you an approval or denial notification within 1-2 business days.
Within 7 Days After Approval:
Once your return is approved, you must ship your return package within 7 days. We will provide you with the return address and instructions.
Within 14 Business Days After We Receive Your Return:
After we receive and inspect your returned items, we will process your refund within 14 business days. The actual time for the refund to appear in your account depends on your bank or payment provider.
⚠️ Important: Returns submitted after 14 days will NOT be accepted, except for defective items.

3. How to Return

Step 1: Submit Return Request

Option A: If you have an account
Log in to your account
Go to "Orders & Returns"
Find your order and click "Return Item(s)"
Select items and reason for return
Submit your request
Option B: Guest Order
Visit: [Your Guest Order Portal Link]
Enter your Order Number and Email Address
Follow the same process as above
Option C: Contact Customer Service
Email us at: info@topformall.com with the following information:

4. Required Information

What You Need to Provide

When submitting a return request, please include:
Required Information:
✅ Order Number
✅ Email Address (used for order)
✅ Item(s) to Return (name, SKU, quantity)
✅ Reason for Return
Defective/Damaged
Wrong item received
Changed my mind
Size/fit issue
Other (please specify)
For Defective or Damaged Items:
✅ Clear Photos showing the defect or damage
Overall view of the item
Close-up of the problem area
Original packaging (if damaged)
✅ Detailed Description of the issue

5. Return Approval Process

⏱️ Processing Timeline

Step 1: Review
We will review your request within 1-2 business days
You will receive an email notification with our decision
Step 2: Approval
If approved, we will provide:
Return authorization (RMA number)
Return shipping address
Return instructions
Return shipping label (if applicable)
Step 3: Ship Your Return
You must ship the return within 7 days of receiving approval
Use the provided return address
Include the RMA number on the package

6. Return Shipping

Shipping Responsibility

Customer's Responsibility:
Change of mind
Size/fit issues
Style preference
Return shipping costs are the customer's responsibility in these cases.
Our Responsibility:
Defective or damaged items
Wrong item sent
Our shipping error
We will provide a prepaid return label in these cases.

International Returns

Returns must be shipped from the same country/region where the order was delivered
International return shipping costs vary by location
Customs duties and taxes are non-refundable
Use trackable shipping methods (UPS, DHL, FedEx recommended)

Return Address

Please contact us at info@topformall.com for the return address.
⚠️ Important: Do not send returns without prior authorization (RMA). Unauthorized returns may not be processed.

7. Refund Process

How Refunds Work

Step 1: We Receive Your Return
We will inspect the returned items
Inspection takes 2-3 business days
Step 2: Refund Approval
If the return meets our policy requirements, refund will be approved
You will receive an email confirmation
Step 3: Refund Processing
Refunds are credited to your original payment method
Processing time: 14 business days after we receive your return
Actual credit time depends on your bank/card issuer

Refund Amount

Full Refund Includes:
Product price
Original shipping cost (if the return is due to our error)
Deductions:
Return shipping cost (if customer's responsibility)
Restocking fee (if applicable, max 15%)
Damage or missing items fee
Non-refundable Items:
Promotional discounts used (may be deducted)
Gift wrapping fees

8. Exchanges

Exchange Policy

Currently, we do not offer direct exchanges. If you would like a different size, color, or style:
Return the original item following our return process
Place a new order for the desired item
This ensures you receive the correct item as quickly as possible.

9. Damaged or Defective Items

Quality Guarantee

We take quality seriously. If you receive a damaged or defective item:
What to Do:
Contact us immediately (within 48 hours of delivery preferred)
Provide clear photos of the defect/damage
Keep all original packaging
We Will:
Provide a prepaid return label
Offer a full refund or replacement (your choice)
Expedite the process (usually resolved within 5 business days)

10. Contact Us

Customer Service

If you have any questions about returns or need assistance:
Email: info@topformall.com
Response Time: Within 1 business day
Company Information:
GLOBAL BEST GETWAY TECH LIMITED RM 1201, 12/F TAI SANG BANK BLDG 130-132 DES VOEUX RD, CENTRAL, HONG KONG